mcp-freescout (verygoodplugins/mcp-freescout) is an MCP server listed on the M8ven Trust Index. It scores 70 out of 100, grade C. It declares 8 tools. No publisher has claimed this listing.

Back to MCP Trust IndexM8ven
C
Caution
70/100

mcp-freescout

FreeScout ticket management with AI-powered analysis, search filters, and structured outputs.

→ verygoodplugins/mcp-freescout· listed on glama

Caution. Specific findings reduced this grade. They are listed on the page. Grades reflect the full trust pyramid: code, verification depth, and reputation. New projects cap at C until adoption is earned.

How we verified

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Who stands behind it

verygoodplugins

Source: Glama · also listed on ModelScope

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Install from

Glamanot scored hereModelScopenot scored here

The grade above is for the source repository. Registries can serve a different version, so we mark the ones we were not able to read.

// key findings
⚠️
Known vulnerabilities in dependencies: 2 high
Affects packages this MCP installs at runtime. Upgrade or remove the affected dependency.
✅
No credential exfiltration, no sensitive file access, no obfuscation
Static analysis found nothing flowing your secrets to unexpected places.
✅
Open source with a license and README
Anyone can audit the code, the license is declared, and the publisher documents what it does.
🔐
You'll be asked for 1 credential: FREESCOUT_API_KEY
These are read from process.env at runtime. Make sure you trust where they’ll be sent.
// tools this server exposes8 tools

These names and descriptions are the publisher's own, read from the source code. We print them as written. Our assessment is the findings above, not this list.

freescout_get_ticket

Fetch and analyze a FreeScout ticket by ID or URL

freescout_analyze_ticket

Analyze a FreeScout ticket to determine issue type, root cause, and suggested solution

freescout_add_note

Add an internal note to a FreeScout ticket

freescout_update_ticket

Update ticket status and/or assignment

freescout_create_draft_reply

Create a draft reply in FreeScout that can be edited before sending

freescout_get_ticket_context

Get ticket context and customer info to help draft personalized replies

freescout_search_tickets

Search for FreeScout tickets with explicit filter parameters. Use assignee: "unassigned" for unassigned tickets, or assignee: number for specific user. Supports relative time filters like "7d", "24h". Use includeLastMessage: true to get a preview of the most recent message for each ticket.

freescout_get_mailboxes

Get list of available mailboxes

// known CVEs in dependencies2 high

Disclosed vulnerabilities in this server's declared npm dependencies (via OSV). Whether each is reachable depends on the installed versions.

high@modelcontextprotocol/sdk@1.25.1GHSA-345p-7cg4-v4c7

@modelcontextprotocol/sdk has cross-client data leak via shared server/transport instance reuse

high@modelcontextprotocol/sdk@1.25.1GHSA-8r9q-7v3j-jr4g

Anthropic's MCP TypeScript SDK has a ReDoS vulnerability

Depend on this server? Get alerted when its CVEs change.Watch this server free →
// environment variables
To run this server yourself, you supply these values. They go in your own MCP client configuration and stay on your machine. The secret label means the value is sensitive, not that the server mishandles it.
🔐 secretFREESCOUT_API_KEY"": "your-api-key-here"
configFREESCOUT_DEFAULT_USER_IDDefault user ID for assignments 1
configFREESCOUT_URL"": "https://your-freescout-domain.com",
// quality suggestions

Tool annotations

No tools have read-only/destructive annotations

Add readOnlyHint or destructiveHint annotations to every tool so hosts can warn users before invoking.

All four hints declared on every tool

8/8 tools missing one or more hints — freescout_get_ticket (missing: readOnlyHint, destructiveHint, idempotentHint, openWorldHint); freescout_analyze_ticket (missing: readOnlyHint, destructiveHint, idempotentHint, openWorldHint); freescout_add_note (missing: readOnlyHint, destructiveHint, idempotentHint, openWorldHint), +5 more. OpenAI's directory rejects tools where any of the four hints are missing or non-boolean.

For every tool, set all four hints (readOnlyHint, destructiveHint, idempotentHint, openWorldHint) to explicit true/false values that match the handler’s actual behaviour.

Tool inputs are validated

6/8 tool handlers declare input schemas (75%)

Declare an inputSchema with zod/joi/yup on every tool definition.

Tool handlers catch errors

Only 2/8 tool handlers wrap calls in try/catch (25%)

Wrap each tool handler body in try/catch and return a structured error response.

Tool test coverage

Only 0/8 tools referenced in tests (0%)

Write tests that reference each tool by name so every tool has at least one test.

Production dependencies are patched

0 critical, 2 high severity in production deps — @modelcontextprotocol/sdk@1.25.1 (high), @modelcontextprotocol/sdk@1.25.1 (high)

Run npm audit fix, or upgrade the affected packages to a non-vulnerable version.

Claim the listing to review these findings one by one and send us a correction where you disagree, straight to the team. Claiming also means we tell you when the grade moves, and reach you first if we find anything urgent.

// full audit trail
The findings above are the summary. The full trail, every check we ran, each deduction, the network hosts observed and the dependency advisories, goes to verified publishers, along with an alert whenever a new one lands. Verified publishers can also review each finding and dispute it in one click. Publisher corrections have sharpened several of our checks this month, because the maintainer knows the codebase better than any scanner.
// improvement guidance — verified publishers only
We have 6 concrete improvements we can share with the publisher of this MCP. Each comes with specific guidance to raise the trust score.
// embed badge in your README
[![M8ven Verified](https://m8ven.ai/badge/mcp/verygoodplugins/mcp-freescout?variant=verified)](https://m8ven.ai/mcp/verygoodplugins/mcp-freescout)
Shows verification status without the grade. Want the grade badge instead? Remove ?variant=verified from the URL.
commit: 7c180d707f3cbd35733140d8d50b03117aeb94a5
code hash: de163604e8aa4b4bb8cb36a2cbc114ad9520b56e05430fb96039d79d9619ab35
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