Support Engineer MCP Server

Item: Support Engineer MCP Server
Rating: 73
Author: M8ven

A vendor-agnostic MCP server for technical support engineers, providing knowledge search, ticket analysis, and resolution suggestions.

→ tsabra76/support-engineer-mcp · listed on glama

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// key findings

✅

No credential exfiltration, no sensitive file access, no obfuscation

Static analysis found nothing flowing your secrets to unexpected places.

✅

Open source with a license and README

Anyone can audit the code, the license is declared, and the publisher documents what it does.

// required environment variables

This server reads these from process.env. You'll be asked to provide them before it can run.

configKNOWLEDGE_ROOT— "": "C:/path/to/support-engineer-mcp/knowledge"

configLOG_ROOT

configBM25_WEIGHT

configVECTOR_WEIGHT

configVECTOR_DIM

configKNOWLEDGE_REFRESH_SECONDS

// full audit trail

The full breakdown of what we checked, the deductions that landed, the network hosts, the dependency advisories, and concrete fix guidance is available to verified publishers.

// improvement guidance — verified publishers only

We have 3 concrete improvements we can share with the publisher of this MCP. Each comes with specific guidance to raise the trust score.

// embed badge in your README

[![M8ven Score](https://m8ven.ai/badge/mcp/tsabra76-support-engineer-mcp-1l94qq)](https://m8ven.ai/mcp/tsabra76-support-engineer-mcp-1l94qq)

commit: 8d28d54e54286029a1be3c2844fd725eac64b36a

code hash: 2c48914998d055bd5b4e696526a9317deca346bd8ed875ff271c101c89169256

verified: 7/25/2026, 8:42:53 AM

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