Plain.com MCP Server

List all help centers in the workspace

Get details of a specific help center

Create a new help center

Update an existing help center

Delete a help center

Set a custom domain for a help center

Verify DNS ownership of a custom domain for a help center

List articles in a help center

Get a specific help center article by ID

Get a help center article by its URL slug

Create or update a help center article

Delete a help center article

Auto-generate a help center article from a support thread using AI

List article groups (categories) in a help center

Get a specific article group by ID

Create a new article group (category) in a help center

Update an article group

Delete an article group

Get the navigation index/structure of a help center

Update the navigation index/structure of a help center

Create a knowledge source for AI to reference

Delete a knowledge source

Create or update a customer

Delete a customer

Mark a customer as spam

Remove spam marking from a customer

Get detailed customer information by ID

Create a custom event on a customer timeline

Create a new support thread for a customer

Assign a thread to a user

Remove assignment from a thread

Change the priority of a thread

Update the title of a thread

Permanently delete a thread

Create a custom event on a thread timeline

List all available label types

Create a new label type

Add labels to a thread

Remove labels from a thread

Create or update a company

Delete a company

Create or update a tenant

Delete a tenant

List all snippets (canned responses)

Create a new snippet (canned response)

Update an existing snippet

Delete a snippet

List all webhook targets

Create a new webhook target

Update a webhook target

Delete a webhook target

List workspace users

Get current workspace information

Send a new email to a customer (starts a new thread)

Send a chat message to a customer

List all autoresponders

Create a new autoresponder

Delete an autoresponder

List all support tiers

Create a new support tier

Delete a support tier

List all customer groups

Create a new customer group

Add a customer to one or more groups

Remove a customer from one or more groups

List all custom thread field schemas

Set a custom field value on a thread

Delete an internal note from a thread

List support threads with optional filters. Note: statusDetail (CREATED, NEW_REPLY, etc.) is not available in list results - use get_thread for that.

Get detailed thread information including conversation timeline

Search for customers by email

Get a quick overview of the support queue with counts by status

Reply to a support thread. The reply will be sent to the customer via the original channel (email, chat, etc.)

Mark a support thread as done/resolved

Mark a support thread as todo (re-open it)

Change thread status to Todo with optional status detail. Use this instead of mark_thread_todo when you need to set a specific status detail.

Snooze a support thread. Use WAITING_FOR_CUSTOMER (no duration) to snooze until customer replies, or WAITING_FOR_DURATION with duration_seconds for time-based snooze.

Create an internal note on a thread (not visible to customer)