Freshservice MCP Server

Enables AI assistants to connect with Freshservice ITSM for managing tickets, assets, agents, and organizational data through natural language. It provides a comprehensive set of tools for performing CRUD operations on service desk records and searching across the Freshservice platform.

→ tannertm0/freshservice-mcp · listed on glama

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// key findings

✅

No credential exfiltration, no sensitive file access, no obfuscation

Static analysis found nothing flowing your secrets to unexpected places.

🔐

You'll be asked for 1 credential: FRESHSERVICE_API_KEY

These are read from process.env at runtime. Make sure you trust where they’ll be sent.

// required environment variables

This server reads these from process.env. You'll be asked to provide them before it can run.

🔐 secretFRESHSERVICE_API_KEY— "": "your-api-key"

configFRESHSERVICE_DOMAIN— "": "yourcompany",

// full audit trail

The full breakdown of what we checked, the deductions that landed, the network hosts, the dependency advisories, and concrete fix guidance is available to verified publishers.

// improvement guidance — verified publishers only

We have 5 concrete improvements we can share with the publisher of this MCP. Each comes with specific guidance to raise the trust score.

// embed badge in your README

[![M8ven Score](https://m8ven.ai/badge/mcp/tannertm0-freshservice-mcp-1aq6xh)](https://m8ven.ai/mcp/tannertm0-freshservice-mcp-1aq6xh)

commit: c7d664a12113956fb7cd50724444dd66df37a42c

code hash: 0d7d872773107114e6234f56e81797484ed2d7491abcd6760308059c56f77a0b

verified: 6/12/2026, 11:09:59 AM

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