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Zendesk MCP Server

Enables AI-powered ticket analysis and comprehensive Zendesk API integration via the Model Context Protocol, supporting both API token (CLI) and OAuth 2.1 (web) authentication modes.

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// key findings
🚨
Known vulnerabilities in dependencies: 1 critical, 15 high
Affects packages this MCP installs at runtime. Upgrade or remove the affected dependency.
🔐
You'll be asked for 4 credentials: ANTHROPIC_API_KEY, CONVERTER_API_KEY, ZENDESK_API_TOKEN, ZENDESK_OAUTH_CLIENT_SECRET
These are read from process.env at runtime. Make sure you trust where they’ll be sent.
// known CVEs in dependencies1 critical15 high12 low

Disclosed vulnerabilities in this server's declared npm dependencies (via OSV). Whether each is reachable depends on the installed versions.

criticalvitest@4.0.18GHSA-5xrq-8626-4rwp

When Vitest UI server is listening, arbitrary file can be read and executed

high@modelcontextprotocol/sdk@1.24.2GHSA-345p-7cg4-v4c7

@modelcontextprotocol/sdk has cross-client data leak via shared server/transport instance reuse

high@modelcontextprotocol/sdk@1.24.2GHSA-8r9q-7v3j-jr4g

Anthropic's MCP TypeScript SDK has a ReDoS vulnerability

highaxios@1.13.2GHSA-35jp-ww65-95wh

axios Vulnerable to Full Man-in-the-Middle via Prototype Pollution Gadget in `config.proxy`

highaxios@1.13.2GHSA-3g43-6gmg-66jw

axios Vulnerable to Credential Theft and Response Hijacking via Prototype Pollution Gadget in Config Merge

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// required environment variables
This server reads these from process.env. You'll be asked to provide them before it can run.
🔐 secretANTHROPIC_API_KEYsk-ant-... # Required for AI image/document analysis
🔐 secretCONVERTER_API_KEY
configCONVERTER_API_URL
configMODEfull # 'full' (all 55 tools) or 'lite' (10 essential tools)
configPORT
configSERVER_BASE_URL
🔐 secretZENDESK_API_TOKEN"": "your-api-token"
configZENDESK_DEBUGfalse # Enable debug logging
configZENDESK_EMAIL"": "you@example.com",
configZENDESK_MAX_RETRIES
configZENDESK_OAUTH_CLIENT_IDyour_client_id
🔐 secretZENDESK_OAUTH_CLIENT_SECRETyour_client_secret
configZENDESK_OAUTH_REDIRECT_URI
configZENDESK_RETRY_DELAY
configZENDESK_RETRY_MAX_DELAY
configZENDESK_SUBDOMAIN"": "your-subdomain",
// full audit trail
The full breakdown of what we checked, the deductions that landed, the network hosts, the dependency advisories, and concrete fix guidance is available to verified publishers.
// improvement guidance — verified publishers only
We have 4 concrete improvements we can share with the publisher of this MCP. Each comes with specific guidance to raise the trust score.
// embed badge in your README
[![M8ven Score](https://m8ven.ai/badge/mcp/sshadows-zendesk-mcp-server-ziorb5)](https://m8ven.ai/mcp/sshadows-zendesk-mcp-server-ziorb5)
commit: b70e1dff0ef0e39f93d59e78348877f279c64c64
code hash: 721b481287e174795214a294ee1f11246ce27403b501ca7d0a674754320a2d25
verified: 6/18/2026, 11:26:57 AM
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