zendesk-mcp

Item: zendesk-mcp
Rating: 54
Author: M8ven

Enables Zendesk support workflows through tools for semantic ticket search, customer context retrieval, solution version assessment, and daily work summaries.

→ sophiabanda/zendesk-mcp · listed on glama

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// key findings

⚠️

Known vulnerabilities in dependencies: 3 high

Affects packages this MCP installs at runtime. Upgrade or remove the affected dependency.

✅

No credential exfiltration, no sensitive file access, no obfuscation

Static analysis found nothing flowing your secrets to unexpected places.

🔐

You'll be asked for 2 credentials: VECTOR_DB_API_KEY, ZENDESK_API_TOKEN

These are read from process.env at runtime. Make sure you trust where they’ll be sent.

// known CVEs in dependencies3 high

Disclosed vulnerabilities in this server's declared npm dependencies (via OSV). Whether each is reachable depends on the installed versions.

high@modelcontextprotocol/sdk@1.12.0GHSA-345p-7cg4-v4c7

@modelcontextprotocol/sdk has cross-client data leak via shared server/transport instance reuse

high@modelcontextprotocol/sdk@1.12.0GHSA-8r9q-7v3j-jr4g

Anthropic's MCP TypeScript SDK has a ReDoS vulnerability

high@modelcontextprotocol/sdk@1.12.0GHSA-w48q-cv73-mx4w

Model Context Protocol (MCP) TypeScript SDK does not enable DNS rebinding protection by default

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// required environment variables

This server reads these from process.env. You'll be asked to provide them before it can run.

🔐 secretVECTOR_DB_API_KEY

configVECTOR_DB_PROVIDER— mock in .env gives a fake in-memory index for building and testing end-to-end. Once the

configVECTOR_DB_URL

🔐 secretZENDESK_API_TOKEN— ZENDESK_SUBDOMAIN / ZENDESK_EMAIL / — from Zendesk Admin Center > Apps and integrations > APIs > Zendesk API. Generate a token there and enable token access.

configZENDESK_EMAIL— assignee string (email) no from .env Scopes results to this assignee; defaults to you

configZENDESK_SUBDOMAIN— / ZENDESK_EMAIL / ZENDESK_API_TOKEN — from Zendesk Admin Center > Apps and integrations > APIs > Zendesk API. Generate a token there and enable token access.

// full audit trail

The full breakdown of what we checked, the deductions that landed, the network hosts, the dependency advisories, and concrete fix guidance is available to verified publishers.

// improvement guidance — verified publishers only

We have 6 concrete improvements we can share with the publisher of this MCP. Each comes with specific guidance to raise the trust score.

// embed badge in your README

[![M8ven Score](https://m8ven.ai/badge/mcp/sophiabanda-zendesk-mcp-spv481)](https://m8ven.ai/mcp/sophiabanda-zendesk-mcp-spv481)

commit: 66670c8d9bac853039e310773e2415a71250d915

code hash: 7182169684e6aece8147cc233ba1bd13a9cbeb7958a6901068270e49bcee3e39

verified: 7/28/2026, 9:05:57 AM

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