ServiceNow MCP Server

Launch browser for SSO authentication. Opens a browser window where you can log in with your enterprise SSO credentials. Cookies are captured and saved for subsequent API calls. Use this when you don't have API keys and need to use SSO.

Check current authentication status. Shows which auth method is configured and whether credentials/cookies are valid.

Import authentication cookies from an external source. Use this when you already have an authenticated browser session (e.g., via Firefox DevTools) and want to transfer those credentials to the MCP. Extract cookies and x-usertoken from network request headers.

Refresh the current session by re-authenticating via browser. Uses the previously authenticated instance URL. Useful when session has expired.

Get current user's identity, groups, and roles. Returns cached user info including sys_id, name, email, department, group memberships, and roles. Use this first to understand who you're working as.

Get ALL actionable items for current user in a single call: assigned tasks, pending approvals, and unassigned group queue items. This is the recommended first tool to use when user asks 'what do I need to work on?' or 'what are my open tasks?'

List incidents with optional filtering. Returns incident number, short description, state, priority, assigned_to.

Get a single incident by sys_id or number

Create a new incident

Update an existing incident

Add a work note or comment to an incident

Resolve an incident

List change requests with optional filtering

Get a single change request by sys_id or number

Create a new change request

Get tasks associated with a change request

List available service catalog items

Get details of a catalog item including variables/questions

Order/submit a catalog item request

List service requests (sc_request) for current user or with filter

List requested items (sc_req_item) with status

Search CMDB configuration items

Get configuration item details

Get relationships for a configuration item

List problem records

Get a problem record

Create a problem record

Search knowledge base articles

Get a knowledge article

Search for users

Get user details

List groups

Get members of a group

Get tasks assigned to current user

Update a task

Get pending approvals for current user with ENRICHED details from parent records. Returns number, short_description, opened_by, urgency, and stage - not just approval metadata. Supports keyword filtering.

Approve an approval request

Reject an approval request

List attachments for a record

Get attachment metadata by sys_id

Get attachment content (returns base64 encoded for binary files)

Upload an attachment to a record

Delete an attachment

List service catalog categories

Get variables/questions for a catalog item (required fields for ordering)

Add a catalog item to the shopping cart

Get current shopping cart contents

Submit/checkout the shopping cart to create requests

Order a catalog item immediately (skip cart, single-step order)

Parse an IT Service Portal (ITSP) URL to extract catalog item information. Extracts sys_id, table name, and instance URL from portal links like 'https://instance.service-now.com/itsp?id=sc_cat_item&sys_id=xxx'

Get full catalog item details from an ITSP URL. Automatically parses the URL and fetches item name, description, variables/questions, and all metadata needed for ordering.

Submit a service request directly from an ITSP URL. Streamlined workflow: parses URL, validates variables, and submits the request in one step.

Get detailed information about a service request or requested item including status, variables, approval status, and activity history. Accepts REQ numbers (requests) or RITM numbers (requested items).

Get recent service requests for current user with full details. Returns last 10 requests with status, items, and approval information.

Submit a Record Producer request. Record Producers create records directly (like incidents) without using the cart. Use this for incident creation, problem reporting, and other single-record submissions from the service catalog.

Get details about a Record Producer including its variables and target table. Helps understand what fields are needed before submission.

Submit an Order Guide request. Order Guides bundle multiple catalog items into a single request, creating multiple requested items (RITMs). Use this for requesting multiple related items at once.

Get details about an Order Guide including available items, categories, and variables. Helps understand what items can be included before submission.

Automatically detect the type of catalog item (Standard, Record Producer, Order Guide, or Content). Returns the item type and appropriate submission method to use.

Load data into an import set staging table

Load multiple records into an import set staging table

Get status of an import set

Execute multiple API requests in a single call

List CMDB CI classes/types

List CMDB instances by class (uses CMDB Instance API /now/cmdb/instance)

Create a new CMDB configuration item

Update a CMDB configuration item

Create a relationship between two CIs

List SLA definitions

List task SLAs (SLA records attached to tasks)

Get task SLA details

List workflow definitions

List workflow contexts (running workflow instances)

Get workflow context details

List emails (sys_email table)

Get email details

List email notification rules

List system events (sysevent)

Create/fire a system event

List journal entries (work notes, comments) for a record

Get activity stream for a record (all changes, comments)

List audit history for a record

List scheduled jobs

Execute a scheduled job immediately

List defined metrics

Get metric data/values

List update sets

Get update set details with customer updates

List assets (alm_asset)

Get asset details

Create an asset

Update an asset

List software licenses (alm_license)

Get software license details

List license entitlements/allocations

List software installations

List software products (software catalog)

List contracts

Get contract details

List locations