Service Desk Plus MCP Server (PTTG-IT/SDP-MCP) is an MCP server listed on the M8ven Trust Index. It scores 41 out of 100, grade D. It declares 27 tools. No publisher has claimed this listing.

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D
Caution
41/100

Service Desk Plus MCP Server

Integrates with Service Desk Plus Cloud API to enable AI assistants perform CRUD operations on service desk entities, including request management, technician management, and email communication.

→ PTTG-IT/SDP-MCP· listed on glama

Caution. Specific findings reduced this grade. They are listed on the page. Grades reflect the full trust pyramid: code, verification depth, and reputation. New projects cap at C until adoption is earned.

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Who stands behind it

PTTG-IT

Source: Glama

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Install from

Glamanot scored here

The grade above is for the source repository. Registries can serve a different version, so we mark the ones we were not able to read.

// key findings
🚨
Secret credentials may flow to a network call
3 flows detected: SDP_OAUTH_REFRESH_TOKEN, SDP_OAUTH_CLIENT_SECRET. We can’t prove the destination matches the brand the credential belongs to.
⚠️
Known vulnerabilities in dependencies: 15 high
Affects packages this MCP installs at runtime. Upgrade or remove the affected dependency.
🔐
You'll be asked for 10 credentials: ADMIN_API_KEY, DB_PASSWORD, ENCRYPTION_KEY, JWT_SECRET, REDIS_PASSWORD, SDP_CLIENT_SECRET, SDP_OAUTH_CLIENT_SECRET, SDP_OAUTH_REFRESH_TOKEN, SDP_REFRESH_TOKEN, SESSION_SECRET
These are read from process.env at runtime. Make sure you trust where they’ll be sent.
// known CVEs in dependencies15 high5 medium13 low

Disclosed vulnerabilities in this server's declared npm dependencies (via OSV). Whether each is reachable depends on the installed versions.

high@modelcontextprotocol/sdk@1.15.0GHSA-345p-7cg4-v4c7

@modelcontextprotocol/sdk has cross-client data leak via shared server/transport instance reuse

high@modelcontextprotocol/sdk@1.15.0GHSA-8r9q-7v3j-jr4g

Anthropic's MCP TypeScript SDK has a ReDoS vulnerability

high@modelcontextprotocol/sdk@1.15.0GHSA-w48q-cv73-mx4w

Model Context Protocol (MCP) TypeScript SDK does not enable DNS rebinding protection by default

highaxios@1.10.0GHSA-35jp-ww65-95wh

axios Vulnerable to Full Man-in-the-Middle via Prototype Pollution Gadget in `config.proxy`

highaxios@1.10.0GHSA-3g43-6gmg-66jw

axios Vulnerable to Credential Theft and Response Hijacking via Prototype Pollution Gadget in Config Merge

Depend on this server? Get alerted when its CVEs change.Watch this server free →
// environment variables
To run this server yourself, you supply these values. They go in your own MCP client configuration and stay on your machine. The secret label means the value is sensitive, not that the server mishandles it.
configADMIN_API_ENABLED
🔐 secretADMIN_API_KEY
configADMIN_PORT
configDB_HOST
configDB_NAME
🔐 secretDB_PASSWORD
configDB_POOL_MAX
configDB_POOL_MIN
configDB_PORT
configDB_SSL
configDB_USER
configENABLE_PLAYGROUND
configENABLE_SWAGGER
configENABLE_TRACING
🔐 secretENCRYPTION_KEY
configHEALTH_CHECK_INTERVAL_MS
configHOST
🔐 secretJWT_SECRET
configLOG_COMPRESS
configLOG_FILE_PATH
configLOG_FORMAT
configLOG_LEVEL
configLOG_MAX_FILES
configLOG_MAX_SIZE
configMAX_TENANTS
configMCP_CORS_ORIGIN
configMCP_HEARTBEAT_INTERVAL
configMCP_MAX_CONNECTIONS
configMCP_SERVER_PATH
configMCP_SERVER_PORT
configMETRICS_ENABLED
configMETRICS_PORT
configMOCK_SDP_PORT
configRATE_LIMIT_MAX_REQUESTS
configRATE_LIMIT_PER_TENANT
configRATE_LIMIT_WINDOW_MS
configREDIS_DB
configREDIS_HOST
🔐 secretREDIS_PASSWORD
configREDIS_PORT
configREDIS_TLS
configSCOPE_VALIDATION_ENABLED
configSDP_API_VERSION
configSDP_BASE_URL
configSDP_CLIENT_ID
🔐 secretSDP_CLIENT_SECRET
configSDP_DATA_CENTER
configSDP_DEFAULT_PAGE_SIZE
configSDP_HTTP_HOST
configSDP_HTTP_PORT
configSDP_INSTANCE_NAME
configSDP_INSTANCE_URL
configSDP_MAX_PAGE_SIZE
configSDP_OAUTH_CLIENT_ID
🔐 secretSDP_OAUTH_CLIENT_SECRET
🔐 secretSDP_OAUTH_REFRESH_TOKEN
configSDP_PORTAL_NAME
🔐 secretSDP_REFRESH_TOKEN
configSDP_RETRY_ATTEMPTS
configSDP_RETRY_DELAY_MS
configSDP_TIMEOUT_MS
configSDP_USE_MOCK
configSDP_USE_MOCK_API
configSERVER_ENDPOINTS
🔐 secretSESSION_SECRET
configTENANT_CACHE_TTL_SECONDS
configTOKEN_REFRESH_BUFFER_SECONDS
configTRACING_ENDPOINT
Deployment configuration, supplied by whoever hosts the server. Users are not asked for these.
deployPORT
// quality suggestions

Tool annotations

No tools have read-only/destructive annotations

Add readOnlyHint or destructiveHint annotations to every tool so hosts can warn users before invoking.

All four hints declared on every tool

27/27 tools missing one or more hints — list_requests (missing: readOnlyHint, destructiveHint, idempotentHint, openWorldHint); get_request (missing: readOnlyHint, destructiveHint, idempotentHint, openWorldHint); search_requests (missing: readOnlyHint, destructiveHint, idempotentHint, openWorldHint), +24 more. OpenAI's directory rejects tools where any of the four hints are missing or non-boolean.

For every tool, set all four hints (readOnlyHint, destructiveHint, idempotentHint, openWorldHint) to explicit true/false values that match the handler’s actual behaviour.

License file

No license file

Add a LICENSE file (MIT, Apache-2.0, etc.).

Tool test coverage

Only 1/27 tools referenced in tests (4%)

Write tests that reference each tool by name so every tool has at least one test.

Secrets not written to files

1 secret value written to files

Avoid persisting secrets to disk. Keep them in memory or your secret manager.

Production dependencies are patched

0 critical, 15 high severity in production deps — @modelcontextprotocol/sdk@1.15.0 (high), @modelcontextprotocol/sdk@1.15.0 (high)

Run npm audit fix, or upgrade the affected packages to a non-vulnerable version.

Dependency freshness

1/20 production deps stale: express-async-errors@2022-06-17 (4.2y)

Claim the listing to review these findings one by one and send us a correction where you disagree, straight to the team. Claiming also means we tell you when the grade moves, and reach you first if we find anything urgent.

// full audit trail
The findings above are the summary. The full trail, every check we ran, each deduction, the network hosts observed and the dependency advisories, goes to verified publishers, along with an alert whenever a new one lands. Verified publishers can also review each finding and dispute it in one click. Publisher corrections have sharpened several of our checks this month, because the maintainer knows the codebase better than any scanner.
// improvement guidance — verified publishers only
We have 6 concrete improvements we can share with the publisher of this MCP. Each comes with specific guidance to raise the trust score.
// embed badge in your README
[![M8ven Verified](https://m8ven.ai/badge/mcp/pttg-it/sdp-mcp?variant=verified)](https://m8ven.ai/mcp/pttg-it/sdp-mcp)
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commit: 77aebc1744eb19b73fb0f99588615c8578e66296
code hash: 0868a2c24e4859de4ca7e232cd8945fd91d435f99c44c5f3eff017b8efb757f1
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