Freshservice MCP Server

Item: Freshservice MCP Server
Rating: 67
Author: M8ven

Connects Claude to your Freshservice ITSM instance, enabling management of tickets, changes, assets, knowledge base, and more through natural language.

→ matthewlboyd/freshservice-mcp · listed on glama

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// key findings

✅

No credential exfiltration, no sensitive file access, no obfuscation

Static analysis found nothing flowing your secrets to unexpected places.

🔐

You'll be asked for 1 credential: FRESHSERVICE_APIKEY

These are read from process.env at runtime. Make sure you trust where they’ll be sent.

// required environment variables

This server reads these from process.env. You'll be asked to provide them before it can run.

configFRESHSERVICE_DOMAIN— "": "yourcompany.freshservice.com"

🔐 secretFRESHSERVICE_APIKEY— "": "your_api_key_here",

configSSL_CERT_FILE— If you're behind a corporate proxy with SSL inspection, add to the env block pointing at your CA bundle:

// full audit trail

The full breakdown of what we checked, the deductions that landed, the network hosts, the dependency advisories, and concrete fix guidance is available to verified publishers.

// improvement guidance — verified publishers only

We have 6 concrete improvements we can share with the publisher of this MCP. Each comes with specific guidance to raise the trust score.

// embed badge in your README

[![M8ven Score](https://m8ven.ai/badge/mcp/matthewlboyd-freshservice-mcp-ta7blu)](https://m8ven.ai/mcp/matthewlboyd-freshservice-mcp-ta7blu)

commit: b1d89336c51d30c8a6f296b4154dcc4047bd8540

code hash: 20b29b2308f42d56b82af730a93268fa25328103f0c21f62ae72d9cf2ee986bf

verified: 6/22/2026, 12:35:23 PM

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