freshservice-mcp

Enables AI models to perform IT service management operations on Freshservice, including managing tickets, changes, problems, releases, assets, projects, and more through a set of MCP tools.

→ forterro/freshservice_mcp · listed on glama

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// key findings

✅

No credential exfiltration, no sensitive file access, no obfuscation

Static analysis found nothing flowing your secrets to unexpected places.

✅

Open source with a license and README

Anyone can audit the code, the license is declared, and the publisher documents what it does.

🔐

You'll be asked for 2 credentials: REDIS_PASSWORD, FRESHSERVICE_APIKEY

These are read from process.env at runtime. Make sure you trust where they’ll be sent.

// required environment variables

This server reads these from process.env. You'll be asked to provide them before it can run.

configREDIS_URL

🔐 secretREDIS_PASSWORD

configCACHE_TTL_REFERENCE

configCACHE_TTL_OPERATIONAL

configFRESHSERVICE_DOMAIN— FRESHSERVICE_APIKEY=<key> =yourcompany.freshservice.com freshservice-mcp

🔐 secretFRESHSERVICE_APIKEY— key> FRESHSERVICE_DOMAIN=yourcompany.freshservice.com freshservice-mcp

configFRESHSERVICE_CACHE_DIR

configFRESHSERVICE_CACHE_TTL

configFRESHSERVICE_SCOPES

configMCP_TRANSPORT

configMCP_ALLOWED_HOSTS

configMCP_HOST

configMCP_PORT

configOTEL_EXPORTER_OTLP_ENDPOINT

configOTEL_SERVICE_NAME

// full audit trail

The full breakdown of what we checked, the deductions that landed, the network hosts, the dependency advisories, and concrete fix guidance is available to verified publishers.

// improvement guidance — verified publishers only

We have 5 concrete improvements we can share with the publisher of this MCP. Each comes with specific guidance to raise the trust score.

// embed badge in your README

[![M8ven Score](https://m8ven.ai/badge/mcp/forterro-freshservice-mcp-1vzj37)](https://m8ven.ai/mcp/forterro-freshservice-mcp-1vzj37)

commit: 16e6b29b2e5e3d3bb6e1138c4d243ab6f70b1e83

code hash: bd7fad4149f5d5ecc57d780cecbeaaa4bce83b05506b315121c5acc4c266b733

verified: 6/24/2026, 10:25:31 AM

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