Zendesk MCP Server

A Model Context Protocol server that enables AI assistants like Claude to interact with Zendesk Support through natural language for searching, creating, updating, and managing tickets.

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// key findings

🚨

Known vulnerabilities in dependencies: 2 critical, 2 high

Affects packages this MCP installs at runtime. Upgrade or remove the affected dependency.

🔐

You'll be asked for 4 credentials: ZENDESK_AI_EXPORT_TOKEN, ZENDESK_QA_API_TOKEN, ZENDESK_TOKEN, ZENDESK_WFM_API_TOKEN

These are read from process.env at runtime. Make sure you trust where they’ll be sent.

// required environment variables

This server reads these from process.env. You'll be asked to provide them before it can run.

configZENDESK_AI_EXPORT_BOT_ID— export ="your-bot-id"

configZENDESK_AI_EXPORT_ORG_ID— export ="your-organization-id"

configZENDESK_AI_EXPORT_REGION— export ="us" # "us" (default) or "eu"

🔐 secretZENDESK_AI_EXPORT_TOKEN— export ="your-ai-agents-api-token"

configZENDESK_EMAIL— export ="your-email@company.com"

🔐 secretZENDESK_QA_API_TOKEN— export ="your-qa-api-token"

configZENDESK_SUBDOMAIN— export ="your-company" # from https://your-company.zendesk.com

🔐 secretZENDESK_TOKEN— export ="your-zendesk-api-token"

🔐 secretZENDESK_WFM_API_TOKEN— export ="your-wfm-api-token"

// full audit trail

The full breakdown of what we checked, the deductions that landed, the network hosts, the dependency advisories, and concrete fix guidance is available to verified publishers.

// improvement guidance — verified publishers only

We have 6 concrete improvements we can share with the publisher of this MCP. Each comes with specific guidance to raise the trust score.

// embed badge in your README

[![M8ven Score](https://m8ven.ai/badge/mcp/famousdrew-zd-mcp-server-1p6j7n)](https://m8ven.ai/mcp/famousdrew-zd-mcp-server-1p6j7n)

commit: 02bf633d0a8f01cc25eff785e333e31bf72af73e

code hash: 046a4b46b68dcfeee3d3d0869d4ee2393f383acb96f62bc18b5ba4e0c38acaa0

verified: 6/14/2026, 9:55:34 AM

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