Freshdesk MCP Server

Enables interaction with Freshdesk API v2 to manage support tickets, contacts, agents, companies, and conversations with built-in authentication, rate limiting, and error handling.

→ Enreign/freshdeck-mcp · listed on glama

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// key findings

⚠️

Known vulnerabilities in dependencies: 6 high

Affects packages this MCP installs at runtime. Upgrade or remove the affected dependency.

✅

No credential exfiltration, no sensitive file access, no obfuscation

Static analysis found nothing flowing your secrets to unexpected places.

🔐

You'll be asked for 1 credential: FRESHDESK_API_KEY

These are read from process.env at runtime. Make sure you trust where they’ll be sent.

// required environment variables

This server reads these from process.env. You'll be asked to provide them before it can run.

🔐 secretFRESHDESK_API_KEY— your_api_key_here

configFRESHDESK_DOMAIN— yourcompany.freshdesk.com # or just "yourcompany"

configFRESHDESK_MAX_RETRIES— 3 # Maximum retry attempts (default: 3)

configFRESHDESK_RATE_LIMIT— 50 # Rate limit per minute (default: 50)

configFRESHDESK_TIMEOUT— 30000 # Request timeout in ms (default: 30000)

configLOG_LEVEL— info # Log level: debug, info, warn, error

configSKIP_CONNECTION_TEST

configSKIP_PERMISSION_DISCOVERY

// full audit trail

The full breakdown of what we checked, the deductions that landed, the network hosts, the dependency advisories, and concrete fix guidance is available to verified publishers.

// improvement guidance — verified publishers only

We have 2 concrete improvements we can share with the publisher of this MCP. Each comes with specific guidance to raise the trust score.

// embed badge in your README

[![M8ven Score](https://m8ven.ai/badge/mcp/enreign-freshdeck-mcp-sp49lp)](https://m8ven.ai/mcp/enreign-freshdeck-mcp-sp49lp)

commit: 9cb2cb08e93700601a951205749502257cda1c4d

code hash: 16fc6e8560372636746bfb8f2e879626e06a6ae5bb6d555763dc0e697b26caf7

verified: 6/9/2026, 10:16:09 AM

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