Ticket Support MCP Server

Item: Ticket Support MCP Server
Rating: 71
Author: M8ven

Enables retrieval of support tickets and user data from a JSON store or ServiceNow via MCP tools, providing context for AI-powered support responses.

→ dsoziev1/deepseek-cli-day-33 · listed on glama

Is this your MCP?

Claim it to get a verified publisher badge, a free copy of our full audit findings, and direct contact for any high-priority issues we find.

Install from

Glama

M8ven verifies MCPs across every public registry — install directly from whichever one you prefer.

// key findings

✅

No credential exfiltration, no sensitive file access, no obfuscation

Static analysis found nothing flowing your secrets to unexpected places.

🔐

You'll be asked for 2 credentials: DEEPSEEK_API_KEY, SERVICENOW_PASSWORD

These are read from process.env at runtime. Make sure you trust where they’ll be sent.

// required environment variables

This server reads these from process.env. You'll be asked to provide them before it can run.

configPRODUCT_PROJECT

configCHUNK_TARGET

configCHUNK_MIN

configCHUNK_MAX

configCHUNK_OVERLAP

configOLLAMA_URL

configRETRIEVE_K_BEFORE

configRERANK_ENABLED

configRERANK_STAGE1_KEEP

configRERANK_K_AFTER

configRERANK_MIN_SCORE

configANSWER_MIN_SCORE

🔐 secretDEEPSEEK_API_KEY— cp .env.example .env # впиши

configDEEPSEEK_BASE_URL

configDEEPSEEK_MODEL

configTICKET_BACKEND— stdio-подпроцессом). Бэкенд выбирается :

configTICKETS_JSON

configSERVICENOW_INSTANCE

configSERVICENOW_USER

🔐 secretSERVICENOW_PASSWORD

configSERVICENOW_TABLE

configEMBED_THREADS

configEMBED_PARALLEL

configDEEPSEEK_LOG_BODIES

// full audit trail

The full breakdown of what we checked, the deductions that landed, the network hosts, the dependency advisories, and concrete fix guidance is available to verified publishers.

// improvement guidance — verified publishers only

We have 2 concrete improvements we can share with the publisher of this MCP. Each comes with specific guidance to raise the trust score.

// embed badge in your README

[![M8ven Score](https://m8ven.ai/badge/mcp/dsoziev1-deepseek-cli-day-33-1lfl7p)](https://m8ven.ai/mcp/dsoziev1-deepseek-cli-day-33-1lfl7p)

commit: 733eafb4fe09e6362064dff67d58bd56deef3dec

code hash: 0fe6424ba48f908b5d5faffe010e27d0a07a93ee6056488f3f4b12b2e655efaa

verified: 7/21/2026, 8:35:53 AM

view raw JSON →