Connects Claude and other AI assistants to Help Scout customer support data with advanced search capabilities, conversation analysis, and enterprise-grade security features including PII redaction.
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process.env. You'll be asked to provide them before it can run.HELPSCOUT_API_KEY— Alternative names HELPSCOUT_CLIENT_ID / HELPSCOUT_CLIENT_SECRET and legacy are also supported.HELPSCOUT_APP_ID— 3. Set and HELPSCOUT_APP_SECRET as environment variablesHELPSCOUT_APP_SECRET— 3. Set HELPSCOUT_APP_ID and as environment variablesHELPSCOUT_BASE_URL— Help Scout API endpoint https://api.helpscout.net/v2/HELPSCOUT_CLIENT_ID— Alternative names / HELPSCOUT_CLIENT_SECRET and legacy HELPSCOUT_API_KEY are also supported.HELPSCOUT_CLIENT_SECRET— Alternative names HELPSCOUT_CLIENT_ID / and legacy HELPSCOUT_API_KEY are also supported.HELPSCOUT_DEFAULT_INBOX_ID— Scope searches to a specific inbox None (all inboxes)HELPSCOUT_DISABLE_DOCSHELPSCOUT_DOCS_API_KEY— Docs knowledge base tools use Help Scout Docs API v1, which is separate from the Mailbox API. Set only if you want to use listDocs, searchDocsArticles, getDocsArticle, or redirect tools.HELPSCOUT_DOCS_BASE_URL— Help Scout Docs API endpoint https://docsapi.helpscout.net/v1/HTTP_KEEP_ALIVELOG_LEVEL— Logging verbosity (error, warn, info, debug) infoPLUGIN_SYNC_FORCEPLUGIN_SYNC_ROOTREDACT_MESSAGE_CONTENT— Replace message bodies with placeholders false[](https://m8ven.ai/mcp/drewburchfield-help-scout-mcp-server-ika63v)