help-scout-mcp-server (drewburchfield/help-scout-mcp-server) is an MCP server listed on the M8ven Trust Index. M8ven has not graded it: we have no way to read this server ourselves. No publisher has claimed this listing.

Back to MCP Trust Indexm8ven
C
Caution
74/100
21 days ago

help-scout-mcp-server

MCP server for Help Scout - search conversations, customers, organizations, reports, and Docs with AI agents, plus opt-in writes for drafting replies and triage

→ drewburchfield/help-scout-mcp-server· listed on glama

Caution. Specific findings reduced this grade. They are listed on the page. Grades reflect the full trust pyramid: code, verification depth, and reputation. New projects cap at C until adoption is earned.

How we verified

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Who stands behind it

drewburchfield

Source: Glama · also listed on github_topic

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Install from

GlamaGitHub

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// key findings
🚨
Secret credentials may flow to a network call
3 flows detected: HELPSCOUT_APP_SECRET, HELPSCOUT_API_KEY, HELPSCOUT_DOCS_API_KEY. We can’t prove the destination matches the brand the credential belongs to.
⚠️
Known vulnerabilities in dependencies: 1 high
Affects packages this MCP installs at runtime. Upgrade or remove the affected dependency.
🔐
You'll be asked for 4 credentials: HELPSCOUT_API_KEY, HELPSCOUT_APP_SECRET, HELPSCOUT_CLIENT_SECRET, HELPSCOUT_DOCS_API_KEY
These are read from process.env at runtime. Make sure you trust where they’ll be sent.
// known CVEs in dependencies1 high9 medium

Disclosed vulnerabilities in this server's declared npm dependencies (via OSV). Whether each is reachable depends on the installed versions.

highaxios@1.17.0GHSA-gcfj-64vw-6mp9

Axios Node HTTP adapter can use an inherited proxy after interceptor config cloning

mediumaxios@1.17.0GHSA-42h9-826w-cgv3

Axios: Excessive recursion in formDataToJSON can cause denial of service

mediumaxios@1.17.0GHSA-7q8q-rj6j-mhjq

Axios: Nested axios option objects can consume polluted prototype values

mediumaxios@1.17.0GHSA-f4gw-2p7v-4548

Axios: NO_PROXY bypass for 0.0.0.0 local addresses in axios

mediumaxios@1.17.0GHSA-hcpx-6fm6-wx23

Axios form serializer maxDepth bypass via {} metatoken

Depend on this server? Get alerted when its CVEs change.Watch this server free →
// environment variables
To run this server yourself, you supply these values. They go in your own MCP client configuration and stay on your machine. The secret label means the value is sensitive, not that the server mishandles it.
configCANDIDATE
configCANDIDATE_WRITES
configEVAL_CANDIDATES
configEVAL_JOBS
configEVAL_MODELS
🔐 secretHELPSCOUT_API_KEY
configHELPSCOUT_APP_IDenv =your-app-id \
🔐 secretHELPSCOUT_APP_SECRETenv =your-app-secret \
configHELPSCOUT_BASE_URLHelp Scout API endpoint https://api.helpscout.net/v2/
configHELPSCOUT_CLIENT_IDAlternative names / HELPSCOUT_CLIENT_SECRET are also supported.
🔐 secretHELPSCOUT_CLIENT_SECRETAlternative names HELPSCOUT_CLIENT_ID / are also supported.
configHELPSCOUT_DEFAULT_INBOX_IDScope searches to a specific inbox None (all inboxes)
configHELPSCOUT_DISABLE_DOCS
🔐 secretHELPSCOUT_DOCS_API_KEY"": "optional-docs-api-key"
configHELPSCOUT_DOCS_BASE_URLHelp Scout Docs API endpoint https://docsapi.helpscout.net/v1/
configHELPSCOUT_ENABLE_CUSTOMER_VISIBLE_WRITEStrue Two more operations on that same tool: sendReply and publishDraft
configHELPSCOUT_ENABLE_WRITEStrue A fourth tool, write_help_scout, carrying 11 tier-1 conversation operations
configHTTP_KEEP_ALIVE
configLOG_LEVELLogging verbosity (error, warn, info, debug) info
configREDACT_MESSAGE_CONTENTReplace message bodies with placeholders false
configTRACE_FILE
// quality suggestions

Tool annotations

No tools have read-only/destructive annotations

Add readOnlyHint or destructiveHint annotations to every tool so hosts can warn users before invoking.

All four hints declared on every tool

58/58 tools missing one or more hints — searchConversations (missing: readOnlyHint, destructiveHint, idempotentHint, openWorldHint); getConversation (missing: readOnlyHint, destructiveHint, idempotentHint, openWorldHint); getConversationSummary (missing: readOnlyHint, destructiveHint, idempotentHint, openWorldHint), +55 more. OpenAI's directory rejects tools where any of the four hints are missing or non-boolean.

For every tool, set all four hints (readOnlyHint, destructiveHint, idempotentHint, openWorldHint) to explicit true/false values that match the handler’s actual behaviour.

Secrets not logged

3 secret values sent to console.log

Redact or omit secret values from log output.

Production dependencies are patched

0 critical, 1 high severity in production deps — axios@1.17.0 (high), axios@1.17.0 (medium)

Run npm audit fix, or upgrade the affected packages to a non-vulnerable version.

Claim the listing to review these findings one by one and send us a correction where you disagree, straight to the team. Claiming also means we tell you when the grade moves, and reach you first if we find anything urgent.

// full audit trail
The findings above are the summary. The full trail, every check we ran, each deduction, the network hosts observed and the dependency advisories, goes to verified publishers, along with an alert whenever a new one lands. Verified publishers can also review each finding and dispute it in one click. Publisher corrections have sharpened several of our checks this month, because the maintainer knows the codebase better than any scanner.
// improvement guidance — verified publishers only
We have 4 concrete improvements we can share with the publisher of this MCP. Each comes with specific guidance to raise the trust score.
// embed badge in your README
[![M8ven Verified](https://m8ven.ai/badge/mcp/drewburchfield-help-scout-mcp-server-ika63v?variant=verified)](https://m8ven.ai/mcp/drewburchfield-help-scout-mcp-server-ika63v)
Shows verification status without the grade. Want the grade badge instead? Remove ?variant=verified from the URL.
commit: 56c3434ef0798243022bf84cd872dcc9a5c47dbe
code hash: 5309bc0426521c3ed67fcbb4c54cad241be82ada6a1bfe789bdb808e715e9472
verified: 8/7/2026, 4:13:28 AM
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