MCP server for Help Scout - search conversations, customers, organizations, reports, and Docs with AI agents, plus opt-in writes for drafting replies and triage
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process.env. You'll be asked to provide them before it can run.CACHE_TTL_SECONDS— Cache duration for API responses 300HELPSCOUT_API_KEY— Alternative names HELPSCOUT_CLIENT_ID / HELPSCOUT_CLIENT_SECRET and legacy are also supported.HELPSCOUT_APP_ID— 3. Set and HELPSCOUT_APP_SECRET as environment variablesHELPSCOUT_APP_SECRET— 3. Set HELPSCOUT_APP_ID and as environment variablesHELPSCOUT_BASE_URL— Help Scout API endpoint https://api.helpscout.net/v2/HELPSCOUT_CLIENT_ID— Alternative names / HELPSCOUT_CLIENT_SECRET and legacy HELPSCOUT_API_KEY are also supported.HELPSCOUT_CLIENT_SECRET— Alternative names HELPSCOUT_CLIENT_ID / and legacy HELPSCOUT_API_KEY are also supported.HELPSCOUT_DEFAULT_INBOX_ID— Scope searches to a specific inbox None (all inboxes)HTTP_KEEP_ALIVEHTTP_KEEP_ALIVE_MSECSHTTP_MAX_FREE_SOCKETSHTTP_MAX_SOCKETSHTTP_SOCKET_TIMEOUTLOG_LEVEL— Logging verbosity (error, warn, info, debug) infoMAX_CACHE_SIZEMCP_DOGFOOD_COOLDOWN_MSMCP_DOGFOOD_CUSTOMER_EMAILMCP_DOGFOOD_CUSTOMER_FIRST_NAMEMCP_DOGFOOD_CUSTOMER_IDMCP_DOGFOOD_INBOX_IDMCP_DOGFOOD_INBOX_NAMEMCP_DOGFOOD_ORG_DOMAINMCP_DOGFOOD_ORG_IDMCP_DOGFOOD_ORG_NAMEMCP_DOGFOOD_SEARCH_TERMMCP_DOGFOOD_TAGMCP_DOGFOOD_TIMEOUT_MSMCP_DOGFOOD_VERBOSEPLUGIN_SYNC_FORCEPLUGIN_SYNC_ROOTREDACT_MESSAGE_CONTENT— Replace message bodies with placeholders falseSKIP_MCPB_TESTS[](https://m8ven.ai/mcp/drewburchfield-help-scout-mcp-server-1tae6o)