zendesk-mcp

MCP server for Zendesk support workflows that enables ticket search, lookup, creation, commenting, status updates, and user listing through natural language. It uses OAuth authentication and supports both internal notes and public comments.

→ chenzhaoxuan0/zendesk-mcp · listed on glama

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// key findings

✅

6 tools verified — handlers match their declared behaviour

3 read-only tools verified — handlers contain no write/delete/exec

✅

No credential exfiltration, no sensitive file access, no obfuscation

Static analysis found nothing flowing your secrets to unexpected places.

✅

Open source with a license and README

Anyone can audit the code, the license is declared, and the publisher documents what it does.

🔐

You'll be asked for 1 credential: DEDALUS_API_KEY

These are read from process.env at runtime. Make sure you trust where they’ll be sent.

// required environment variables

This server reads these from process.env. You'll be asked to provide them before it can run.

configMCP_SERVER_URL

configZENDESK_TEST_TICKET_ID— src/_client.py calls every tool. Write-tool calls use smoke-test values from environment variables such as , ZENDESK_TEST_REQUESTER_EMAIL, and ZENDESK_TEST_STATUS.

configZENDESK_TEST_SUBJECT

configZENDESK_TEST_COMMENT

configZENDESK_TEST_REQUESTER_EMAIL— src/_client.py calls every tool. Write-tool calls use smoke-test values from environment variables such as ZENDESK_TEST_TICKET_ID, , and ZENDESK_TEST_STATUS.

configZENDESK_TEST_REQUESTER_NAME

configZENDESK_TEST_STATUS— src/_client.py calls every tool. Write-tool calls use smoke-test values from environment variables such as ZENDESK_TEST_TICKET_ID, ZENDESK_TEST_REQUESTER_EMAIL, and .

🔐 secretDEDALUS_API_KEY

configDEDALUS_API_URL

configDEDALUS_AS_URL

configDEDALUS_MCP_SERVER— DEDALUS_MCP_SERVER_ONLY=1 =dedalus-labs/zendesk-mcp uv run python src/_client.py

configDEDALUS_TEST_MODEL

configDEDALUS_MCP_SERVER_ONLY— 1 DEDALUS_MCP_SERVER=dedalus-labs/zendesk-mcp uv run python src/_client.py

configPORT

configZENDESK_BASE_URL— For local DirectDispatch development, set ZENDESK_ACCESS_TOKEN to a short-lived OAuth token and set to your Zendesk subdomain URL.

configOAUTH_BASE_URL

// full audit trail

The full breakdown of what we checked, the deductions that landed, the network hosts, the dependency advisories, and concrete fix guidance is available to verified publishers.

// improvement guidance — verified publishers only

We have 3 concrete improvements we can share with the publisher of this MCP. Each comes with specific guidance to raise the trust score.

// embed badge in your README

[![M8ven Score](https://m8ven.ai/badge/mcp/chenzhaoxuan0-zendesk-mcp-1k306n)](https://m8ven.ai/mcp/chenzhaoxuan0-zendesk-mcp-1k306n)

commit: 3435d4f2305102604de1a0460a11136ee12513d5

code hash: 9010563c4cdc494111c3fd1b07431fbf49d3af3b45af251f719cfb82bb053082

verified: 6/18/2026, 10:35:51 AM

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